Medical Payment Coordinator

4 weeks ago


Lansing, Michigan, United States Emergent Holdings Full time
Job Summary

We are seeking a skilled Medical Payment Coordinator to join our team at Emergent Holdings. This role is responsible for providing high-quality customer service to internal and external customers, ensuring accurate and timely medical payment information.

Key Responsibilities
  • Manage incoming calls and inquiries via our ACD phone lines
  • Provide exceptional customer service through telephonic, email, and fax communication
  • Analyze and resolve complex medical billing issues, including outpatient hospital and multiple surgeries
  • Utilize our Medical Bill Review (MBR) software and reference library to determine appropriateness of codes and excessive charges
  • Make coding determinations according to state rules and regulations
Requirements
  • High School Diploma or G.E.D. required
  • Completed coursework or enrolled in Medical Insurance Billing and Coding
  • Minimum of three-year general office experience, including answering inquiries over the phone
Preferred Qualifications
  • Certificate in Medical Billing
  • Background in Workers Compensation
  • Experience on an ACD telephone system


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