Customer Success Advocate

3 weeks ago


miami, United States Reeco Full time

About Us

At Reeco, we're revolutionizing the hospitality industry with cutting-edge technology. Our mission is to provide simple, powerful solutions for our customers, just like they deliver exceptional guest experiences.

We live by our core values, Heartt: Humility, Excellence, Ambition, Respect, Transparency, and Trust. These principles guide us in everything we do, from product development to customer relationships.

As a Customer Success Manager at Reeco, you'll play a crucial role in driving product adoption and maximizing customer success. Your expertise will help clients leverage our software to achieve their business objectives.

Key Responsibilities:

  • Customer Relationship Management: Build and maintain strong relationships with clients, ensuring their needs are met and exceeded.
  • Product Adoption and Utilization: Monitor customer usage and engagement, developing strategies to drive adoption and maximize success.
  • Customer Advocacy and Feedback: Serve as the voice of the customer within the company, sharing feedback and insights to drive product improvements.

Benefits:

  • A competitive salary package ($85,000 - $110,000 per year), including health insurance, retirement plans, and paid time off.
  • The opportunity to grow with a fast-paced startup and take on increased responsibilities as we expand.
  • An innovative environment with a talented and passionate team dedicated to transforming the hospitality industry through technology.


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