Customer Success Manager
1 month ago
Company: Playbypoint
Job Title: Customer Success Manager
Location: Miami, FL, USA
Playbypoint is at the forefront of the racquet sports industry, providing innovative software solutions that transform how clubs, players, and coaches operate and enhance their game. As we continue to expand our reach and develop our product offerings, we are looking for a highly motivated and results-driven Customer Success Manager to join our team. If you are enthusiastic about sports, technology, and sales, this role offers an exciting opportunity to make a significant impact in a cutting-edge industry.
As a Customer Success Manager at Playbypoint, you will be responsible for ensuring our clients achieve maximum value from our software solutions. You will serve as the primary point of contact for our customers, building strong relationships and providing exceptional support throughout their journey with us. Your role will be crucial in driving customer satisfaction, retention, and advocacy.
- Develop and maintain strong relationships with clients, understanding their needs, challenges, and goals.
- Onboard new customers, providing training, webinars, and guidance on how to effectively use our software solutions.
- Partner with Product teams to create tailored customer onboarding workshops and trainings based on predetermined business requirements.
- Respond to customer inquiries about product questions and provide solutions to complex use cases and workflows.
- Conduct customer business reviews to assess progress against desired business outcomes, determine opportunities for deeper feature engagement, and measure and communicate the impact of our software on the customer’s business.
- Collaborate with cross-functional teams including Sales, Product, and Support to ensure seamless customer experiences.
- Drive customer retention and expansion by identifying upsell and cross-sell opportunities.
- Build out our knowledge base and gather customer feedback and insights.
- Champion the voice of the customer internally, advocating for their needs and priorities.
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Fluent in English (Spanish is a plus).
- 3+ years of proven success in a sales and/or customer-facing role, preferably in SaaS or technology industry, with a track record of meeting or exceeding targets.
- Strong understanding of the SaaS industry, and the ability to articulate the value proposition of our solutions.
- Knowledge of the racquet sports industry is a plus.
- Strong interpersonal and communication skills, with the ability to build rapport and trust with clients.
- Excellent problem-solving skills, with a proactive and solutions-oriented mindset.
- Ability to thrive in a fast-paced, dynamic startup environment.
- Passion for sports and technology, with a genuine interest in helping customers succeed.
- Experience working with CRM software (e.g., Monday, Salesforce, etc.) and customer success tools is a plus.
- A competitive salary and benefits package, including bonus potential.
- Comprehensive health insurance plans: Medical, dental, and vision, with shared costs.
- An amazing company culture that values transparency and collaboration, and encourages having fun while we work
- This position is based at our Miami office. Initially, this is an on-site role, but there is potential for transitioning to a hybrid model after the first three months, pending approval. This hybrid arrangement would allow you to work from the office three days a week, providing flexibility for remote work on other days.
Are you driven by innovation and passionate about delivering cutting-edge solutions? We’re eager to meet you Join Playbypoint and play a crucial role in shaping the future of racquet sports. Apply today and be part of a team that’s committed to excellence in both products and service
-
Customer Success Manager
1 month ago
Miami, United States Rempli Full timeJob Description Permanent Hire - On-site Position. We are seeking a proactive Customer Success Manager to join our client's team. This role is perfect for someone who is customer-focused, thrives in a fast-paced startup environment, and is highly skilled in building strong customer relationships to ensure the successful adoption and utilization of...
-
Customer Success Manager
4 weeks ago
Miami, Florida, United States VensureHR Full timeCustomer Success ManagerAt VensureHR, we're seeking a skilled Customer Success Manager to join our team. As a key player in our hotel operations, you'll be responsible for building and maintaining strong relationships with our clients, guiding them through the transition to our innovative digital platform.Key Responsibilities:Establish and maintain strong...
-
Customer Success Manager
4 weeks ago
Miami, Florida, United States Vensure Employer Services Full timeCustomer Success ManagerAt Vensure Employer Services, we're seeking a skilled Customer Success Manager to join our team. As a key member of our organization, you'll play a vital role in guiding hotel clients through their transition to our innovative digital platform.Key Responsibilities:Establish and maintain strong relationships with new and existing...
-
Customer Success Manager
2 months ago
miami, United States HirefinderRPO Full timePosition SummaryAs a Customer Success Manager, you'll be the beacon guiding hotel clients through theirtransition from traditional methods to their innovative digital platform. You will be responsible forestablishing a strong relationship with new prospects as well as maintaining a strong relationshipwith existing accounts. Your effective communication and...
-
Customer Success Manager
7 days ago
Miami, United States HirefinderRPO Full timePosition SummaryAs a Customer Success Manager, you'll be the beacon guiding hotel clients through theirtransition from traditional methods to their innovative digital platform. You will be responsible forestablishing a strong relationship with new prospects as well as maintaining a strong relationshipwith existing accounts. Your effective communication and...
-
Customer Success Manager
3 months ago
Miami, United States HirefinderRPO Full timePosition SummaryAs a Customer Success Manager, you'll be the beacon guiding hotel clients through theirtransition from traditional methods to their innovative digital platform. You will be responsible forestablishing a strong relationship with new prospects as well as maintaining a strong relationshipwith existing accounts. Your effective communication and...
-
Customer Success Manager
3 months ago
miami, United States HirefinderRPO Full timePosition SummaryAs a Customer Success Manager, you'll be the beacon guiding hotel clients through theirtransition from traditional methods to their innovative digital platform. You will be responsible forestablishing a strong relationship with new prospects as well as maintaining a strong relationshipwith existing accounts. Your effective communication and...
-
Customer Success Manager
4 weeks ago
Miami, Florida, United States Wisedocs AI Full timeAbout Wisedocs AIWisedocs AI is a pioneering company in the InsurTech and HealthTech industries, dedicated to making medical documents accessible and understandable for businesses in the insurance, legal, and medical spaces.Job Title: Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team. As a key...
-
Customer Success Manager
4 weeks ago
Miami, United States Reeco Full timeAbout UsReeco is revolutionizing the hospitality industry by transforming back-of-house tech. We help top brands like Hilton, Marriott, Hyatt, and IHG streamline operations using AI, so they can focus on delivering exceptional guest experiences.Why ReecoWe live by our core values, Heartt: Humility, Excellence, Ambition, Respect, Transparency, and Trust. We...
-
Customer Success Manager
2 months ago
Miami, United States Reeco Full timeAbout Us Welcome to Reeco, where we’re transforming the back-of-house tech for the hospitality industry. Think of it like this: while hotels are all about luxury and convenience, their operations are often stuck in the ‘90s. From emailing suppliers to doing inventory with pen and paper – it’s outdated, inefficient, and expensive. That’s where we...
-
Customer Success Manager
2 months ago
miami, United States Reeco Full timeAbout Us Welcome to Reeco, where we’re transforming the back-of-house tech for the hospitality industry. Think of it like this: while hotels are all about luxury and convenience, their operations are often stuck in the ‘90s. From emailing suppliers to doing inventory with pen and paper – it’s outdated, inefficient, and expensive. That’s where we...
-
Customer Success Manager
4 weeks ago
miami, United States Reeco Full timeAbout Us Welcome to Reeco, where we’re transforming the back-of-house tech for the hospitality industry. Think of it like this: while hotels are all about luxury and convenience, their operations are often stuck in the ‘90s. From emailing suppliers to doing inventory with pen and paper – it’s outdated, inefficient, and expensive. That’s where we...
-
Customer Success Manager
1 month ago
Miami, United States Playbypoint Full timeCompany: Playbypoint Job Title: Customer Success Manager Location: Miami, FL, USA About the Company: Playbypoint is at the forefront of the racquet sports industry, providing innovative software solutions that transform how clubs, players, and coaches operate and enhance their game. As we continue to expand our reach and develop our product offerings, we are...
-
Customer Success Manager
4 weeks ago
miami, United States Playbypoint Full timeCompany: PlaybypointJob Title: Customer Success ManagerLocation: Miami, FL, USAAbout the Company:Playbypoint is at the forefront of the racquet sports industry, providing innovative software solutions that transform how clubs, players, and coaches operate and enhance their game. As we continue to expand our reach and develop our product offerings, we are...
-
Customer Success Manager
4 weeks ago
Miami, Florida, United States Wisedocs AI Full timeh3Job Description/h3pAt Wisedocs AI, we're on a mission to revolutionize the way companies in the insurance, legal, and medical spaces understand medical documents using AI. Our platform processes hundreds of thousands of pages of documents every week, saving our customers countless hours of manual processing time and enabling them to process medical claims...
-
Customer Success Manager
2 weeks ago
Miami, United States Wisedocs AI Full timeAt Wisedocs AI, we're revolutionizing the way industries handle medical documentation. Wisedocs is on a mission to make it easy and accessible for any company in the insurance, legal and medical space to understand medical documents quickly using AI. Every week, we process hundreds of thousands of pages of documents, saving our customers hours and hours of...
-
Customer Success Manager
4 weeks ago
Miami, United States Playbypoint Full timeAbout the RolePlaybypoint is seeking a highly motivated and results-driven Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for ensuring our clients achieve maximum value from our software solutions.Key ResponsibilitiesDevelop and maintain strong relationships with clients, understanding their...
-
Customer Success Manager
3 weeks ago
Miami, United States Jigsaw Full timeAbout usJigsaw is a mission-driven company that helps professional services and financial institutions work more efficiently. We achieve this by providing innovative data solutions that enable our clients to organize, visualize, and use their data effectively.Our clients include top consultancies, leading financial institutions, and law firms. We're proud to...
-
Cybersecurity Customer Success Manager
3 weeks ago
Miami, Florida, United States Guardz Full timeJob Title: Cybersecurity Customer Success ManagerGuardz is seeking a highly skilled Cybersecurity Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for managing relationships with Managed Service Provider (MSP) customers, driving product adoption, and delivering tailored solutions to meet their...
-
Associate Customer Success Manager
4 weeks ago
Miami, United States PROS Holdings, Inc. Full timeAssociate Customer Success Manager The Company - PROS: PROS Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our customers, who are...
