Customer Success Advocate

6 days ago

Miami, Florida, United States EnterpriseAlumni Full time

About Us

EnterpriseAlumni is the market-leading provider of Alumni Management software, helping giants like Nike, LinkedIn, Bank of America, and the Royal Air Force stay connected with their alumni. Our platform drives recruiting efforts, sales opportunities, and brand advocates back into our clients' organizations.

As a Customer Success Manager at EnterpriseAlumni, you will play a pivotal role in shaping exceptional customer journeys and fostering strong connections within our vibrant team. If you're passionate about technology and ready to make a real impact, we'd love to hear from you.

Estimated Salary: $70,000 - $90,000 per year (dependent on location and experience)

Key Responsibilities

As a Customer Success Manager, your primary mission is to guide our customers through an exciting adventure of understanding, strategizing, and realizing the full potential of their alumni programs. Your insightful approach will ensure they're not just on the path to success but are also exploring new territories for growth and enrichment through our innovative product.

  • BUILD STRONG AND LASTING STAKEHOLDER RELATIONSHIPS WITH OUR CUSTOMER BASE.
  • ACT AS VOICE OF THE END USER (ALUMNI) TO HELP CUSTOMERS BUILD AN ALUMNI PROGRAM WITH A STRONG ALUMNI VALUE PROPOSITION.
  • DEVELOP BESPOKE SUCCESS PLANS USING BEST PRACTICE AND MEET WITH CUSTOMERS REGULARLY TO DRIVE ACTION AND RESULTS.
  • COLLABORATE WITH CUSTOMER STAKEHOLDERS TO INTEGRATE THEIR ALUMNI PROGRAM WITHIN THEIR OWN INTERNAL TEAMS AND PROCESSES.
Adding Value to the Team

As a liaison between customer and EnterpriseAlumni, you'll ensure the voice of our customer is heard and our customers understand our product. You'll provide thorough and regular updates and reports on customer health to the Customer Success team and wider business, review and understand metrics to make data-driven decisions, identify areas and opportunities for upsell and expansion within client accounts.

Qualifications & Experience

To succeed in this dynamic role, you'll need:

  • 3+ years professional experience building relationships (large enterprise corporate employment or agency partnership experience preferred).
  • SUPERIOR COMMUNICATION SKILLS, INCLUDING THE ABILITY TO INFLUENCE AND DRIVE RESULTS.
  • BE CURIOUS, PROACTIVE AND ALWAYS EAGER TO LEARN.
  • BE HIGHLY ORGANIZED WITH EXCELLENT PROJECT, PRIORIZATION AND TIME MANAGEMENT SKILLS.
  • PARTNER AND BUILD CROSS-FUNCTIONAL RELATIONSHIPS WITH CUSTOMER AND COLLEAGUES ACROSS ENTERPRISEALUMNI.

This role reports into the Head of Customer Success, is part of a global Customer Operations team, and will interact with customers across various time zones.

Why Join Us?

At EnterpriseAlumni, we celebrate diversity and are committed to creating an inclusive environment for all employees. We believe in work-life balance, celebrating our successes, and a culture of collaboration, respect, and a bit of fun. If you're passionate about technology and ready to make a real impact, we would love to hear from you.

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