Patient Service Representative
1 day ago
Job Summary:
We are seeking a highly organized and detail-oriented Patient Service Specialist to join our team. The successful candidate will be responsible for providing exceptional customer service to patients, answering phone calls, and performing administrative tasks to ensure smooth day-to-day operations in our physician practice.
Key Responsibilities:
- Answer phone calls and respond to patient inquiries in a professional and courteous manner
- Provide routine information to callers and give only authorized medical advice from a provider
- Schedule patient appointments and testing as requested
- Register patients in our electronic medical record system and verify information
- Collect insurance co-pays and prior balances from patients
- Perform pre-visit planning daily for all upcoming scheduled appointments
- Responsible to obtain prior authorizations and/or insurance referrals as per practice need
- Perform outreach to select patient groups as directed for patient care and quality measurement/guidelines
Requirements:
- High school diploma or equivalent required
- One to three years of experience as a medical secretary or in a related field preferred
- Excellent communication and interpersonal skills required
- Experience with electronic medical records and Microsoft Office preferred
What We Offer:
We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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