Program Support Coordinator

2 weeks ago

Tacoma, Washington, United States CampusPoint Full time
Program Support Coordinator Opportunity

CampusPoint is seeking a highly organized and detail-oriented Program Support Coordinator to join their Rental Assistant Department. This impactful role will play a key part in helping families and individuals access much-needed rental assistance.

Key Responsibilities:
  • Provide exceptional customer service to applicants, addressing inquiries and providing waitlist status updates.
  • Assist with processing applications, updating applicant information in the system.
  • Assist with data entry, file organization, and document management.
  • Collaborate with staff to ensure compliance with policies and accurate record-keeping.
  • Perform general administrative tasks, such as preparing correspondence, generating reports, and scheduling appointments.
  • Help manage applicant meetings and notify eligible applicants about housing opportunities.
  • Prepare and distribute documents, including recertification packets and verification forms.
  • Assist with other clerical tasks and special projects as needed.
Qualifications:
  • Previous customer service and administrative experience.
  • Prior volunteer, job, or education experience working with diverse populations, in social services, non-profits, housing, government regulations, real estate is highly desired.
  • Experience working with budgets, drafting contracts, submitting change orders, and obtaining electronic signatures is a plus.
  • Experience in tracking projects in project management databases is a plus.
  • Demonstrate an ability to get along with others effectively; to lead and inspire, to build teams and manage conflict; to participate as a team member; and to give and accept criticism constructively.
  • Can attend to highly detailed work accurately and efficiently.
  • Have a high regard for and ability to meet schedules and timelines; demonstrate excellent ability to work independently with little direction.
  • Ability to engage a wide variety of people with a high level of professionalism, courtesy, and good humor, including culturally, socially, and economically diverse populations, seniors, persons with disabilities, contractors, and professional colleagues.
  • Possess a high degree of proficiency in programs including Word, Excel, and Outlook.
  • Show strong commitment to maintain confidentiality in all assignments as directed.

CampusPoint is an Equal Opportunity Employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

If you need assistance or an accommodation due to a disability, you may contact us at hr@campuspoint.com or 1+206-783-9200 (ask to speak with an HR representative). The process is outlined in CampusPoint's ADA Policy.

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