Patient Communication Specialist

4 days ago


Agoura Hills, California, United States University of California Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Patient Communication Representative. As a key member of our CPN/ICC Team, you will play a vital role in providing exceptional patient services over the telephone for assigned practices or service areas.

Key Responsibilities
  • Initial Point of Contact: Serve as the first point of contact for callers, guiding them to the appropriate clinic or service.
  • Electronic Medical Records: Utilize our Electronic Medical Records system to communicate patient care and schedule appointments effectively and efficiently.
  • Customer Service: Maintain a high level of customer service, sense of urgency, reliability, data entry, active listening, and proper phone etiquette.
  • Multi-Tasking: Float and be required to multi-task varying assignments, depending on departmental needs.
Requirements
  • Flexibility: Ability to work various hours and assignments based on operational needs.
  • Communication Skills: Outstanding communication, interpersonal, multi-tasking, and analytical skills.
  • Teamwork: Ability to work well with minimal supervision in a high-volume environment.
  • Diversity: Skill in working with diverse populations (patient, staff, physicians).
  • Crisis Management: Proven ability to remain composed and professionally under difficult situations with a strong team approach.
  • Technical Skills: PC proficiency with various Windows applications and knowledge of phone systems and technology.
  • Emergency Response: Skill in recognizing and responding to emergency/high-priority situations.
About UCLA Health

UCLA Health is a world-renowned health system with four award-winning hospitals and dozens of primary care practices, specialty practices, urgent care centers, and other ancillary locations throughout metro Los Angeles. We are Los Angeles' trusted provider of exceptional, compassionate patient care as well as an international destination for the finest in medical treatment.



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