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Patient Access Representative

2 months ago

Agoura Hills, California, United States UCLA Health Full time
About the Role

As a Patient Service Representative on our CPN/ICCTeam, you will play a vital role in delivering exceptional patient care and service to our patients and families. This is a hybrid flex position that requires flexibility in working various hours and assignments based on operational needs.

Key Responsibilities
  • Provide high-level patient services over the telephone for assigned practices or service areas, serving as the initial point of contact guiding callers to the appropriate clinic/service.
  • Utilize our Electronic Medical Records system to communicate patient care and schedule appointments effectively and efficiently.
  • Maintain a high level of customer service, sense of urgency, reliability, data entry, active listening, and proper phone etiquette.
  • Floating and multi-tasking varying assignments, depending on departmental needs.
Requirements
  • Flexibility in working various hours and assignments based on operational needs.
  • Readily accepts work assignments and changes within UCLA Health in a positive manner.
  • Outstanding communication, interpersonal, multi-tasking, and analytical skills.
  • The ability to work well with minimal supervision in a high-volume environment.
  • Skill in working with diverse populations (patient, staff, physicians).
  • Proven ability to remain composed and professionally under difficult situations with a strong team approach.
  • PC proficiency with various Windows applications.
  • Knowledge of phone systems and technology.
  • Skill in recognizing and responding to emergency/high-priority situations.
  • May be subject to test on qualifying skills.
  • Must live in CA or be willing to relocate.
About UCLA Health

UCLA Health is a world-renowned health system with four award-winning hospitals and dozens of primary care practices, specialty practices, urgent care centers, and other ancillary locations throughout metro Los Angeles. We are Los Angeles' trusted provider of exceptional, compassionate patient care as well as an international destination for the finest in medical treatment.