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Help Desk Specialist

2 months ago

Springfield Illinois, United States Connection Full time

Job Summary

We are seeking a highly skilled and experienced Help Desk Agent to join our team at Connection. As a Help Desk Agent, you will be responsible for providing technical support and assistance to our customers, resolving complex technical issues, and ensuring that our customers receive exceptional service.

Key Responsibilities

  • Provide technical support and assistance to customers via phone, email, and in-person
  • Resolve complex technical issues, including hardware and software problems
  • Work with customers to identify and resolve issues in a timely and efficient manner
  • Collaborate with other teams to ensure that customer issues are resolved quickly and effectively
  • Document and track customer issues and resolutions in our ticketing system
  • Develop and maintain knowledge of our products and services to provide accurate and effective support
  • Participate in ongoing training and professional development to stay up-to-date on the latest technologies and trends

Requirements

  • At least 2 years of experience in a help desk or technical support role
  • Advanced knowledge of Microsoft Office and other software applications
  • Strong problem-solving and analytical skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • High school diploma or equivalent required; bachelor's degree preferred

What We Offer

  • A competitive salary and benefits package
  • Ongoing training and professional development opportunities
  • A collaborative and dynamic work environment
  • The opportunity to work with a leading provider of IT solutions and services