Customer Service Representative

1 week ago


Anaheim, United States Abrams Benefits Inc Full time
Job Description

Abrams Benefits, Inc. is seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our organization, you will play a vital role in delivering exceptional service to our clients and contributing to the overall success of our office.

Key Responsibilities:
  • Customer Service Focus:
    • Efficiently handle insurance inquiries and claims with keen attention to detail.
    • Respond promptly and effectively to client issues, ensuring their utmost satisfaction.
  • Administrative Support:
    • Provide administrative support to streamline office operations.
    • Maintain accurate record keeping of customer documentation and interaction.
  • Client-Faced Engagement:
    • Participate in customer-facing meetings, fostering positive relationships with a diverse clientele.
Requirements:
  • Customer Service Excellence:
    • Demonstrate an innate dedication to providing outstanding service to our clients.
  • Problem-Solving Skills:
    • Ability to address client complaints or issues promptly and professionally.
  • Communication Skills:
    • Excellent written and verbal communication skills for effective client interaction.
  • Tech-Savvy Adaptability:
    • Proficiency in adapting to various platforms and software.
  • Positive Workplace Contribution:
    • Maintain a positive and professional demeanor that contributes to a productive work environment.
  • Multi-tasking Ability:
    • Capacity to juggle various responsibilities with ease.
  • Initiative:
    • A self-starter attitude with excellent time management skills.
Requirements:
  • Experience:
    • A minimum of one year in a customer service role.
  • Language Skills:
    • Bilingual proficiency is required, reflecting our commitment to meeting diverse client needs.
  • Technical Proficiency:
    • Demonstrate Microsoft Office proficiency (Outlook, Word, Excel, etc.).
  • Education:
    • High School diploma.
  • Health Insurance Knowledge:
    • Familiarity with health insurance carriers is preferred.


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