IT Support Specialist

4 days ago


Annapolis, Maryland, United States General Dynamics Full time
Job Summary

We are seeking a highly skilled Field Technician II to join our team at General Dynamics Information Technology (GDIT). As a Field Technician II, you will play a critical role in ensuring the smooth operation of our clients' systems and networks.

Key Responsibilities
  • Provide technical support and troubleshooting for network, desktop, and systems hardware and software
  • Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions
  • Provide remote support access through desktop mirroring and other remote access applications for worldwide sites
  • Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
  • Modify, move, and install new equipment
  • Perform technical tasks and provide site support
  • Perform integrity testing and interviews customers to gather information about problems
  • Interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve
  • Perform Data Transfer Agent requests to transfer files between networks
Requirements
  • Education: Associate's degree in a related field
  • Required Experience: 1+ years of related experience
  • Required Technical Skills: Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
  • Security Clearance Level: TS/SCI w/Poly
  • Required Skills and Abilities: Maintains current knowledge of relevant technology as assigned
What We Offer
  • Competitive salary range: $89,250 - $120,750
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.



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