IT Support Specialist

7 days ago


Annapolis, Maryland, United States General Dynamics Full time
Job Title: IT Support Specialist

Transform technology into opportunity as an IT Support Specialist with General Dynamics. A career in enterprise IT means connecting and enhancing the systems that matter most. At General Dynamics, you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

Our work depends on an IT Support Specialist joining our team to provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware.

Key Responsibilities:

  • Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
  • May coach and provide guidance to less-experienced professionals
  • Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
  • Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
  • Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

Requirements:

  • 3+ years of related experience
  • IAT Level 1 certificate is required within 6 months of start date
  • TS/SCI w/Poly security clearance

What You'll Need to Succeed:

  • Maintains current knowledge of relevant technology as assigned

Location: On-Site in Annapolis Junction, MD

GDIT is Your Place:

  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from


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