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IT Support Specialist

2 months ago

Annapolis Junction, Maryland, United States General Dynamics Information Technology Full time
Job Title: IT Support Specialist

Transform technology into opportunity as an IT Support Specialist with General Dynamics Information Technology. A career in enterprise IT means connecting and enhancing the systems that matter most.

About the Role:

We are seeking an IT Support Specialist to provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. The successful candidate will be responsible for:

  • Providing technical support and troubleshooting to network, desktop, and/or systems hardware and software
  • Coaching and providing guidance to less-experienced professionals
  • Applying basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
  • Providing remote support access through desktop mirroring and other remote access applications for worldwide sites
  • Identifying, investigating, resolving, and following up on problems brought to the helpdesk by users of cloud infrastructure
Requirements:

To be successful in this role, you will need:

  • 3+ years of related experience
  • IAT Level 1 certificate within 6 months of start date
  • Security Clearance Level: TS/SCI w/Poly
What We Offer:

At General Dynamics Information Technology, we offer a comprehensive benefits package, including medical, dental, and vision plans, a 401(k) plan, and paid time off. We also offer opportunities for professional growth and development, including paid education and certifications.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced IT professional looking for a new challenge, please apply today.