Information Technology Support Specialist
4 days ago
Transform technology into opportunity as an Information Technology Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
Job Summary:As an Information Technology Support Specialist, you will help ensure today is safe and tomorrow is smarter. Our work depends on an Information Technology Support Specialist joining our team to provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware.
Key Responsibilities:- Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
- May coach and provide guidance to less-experienced professionals
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
- Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
- 3+ years of related experience
- IAT Level 1 certificate is required within 6 months of start date
- TS/SCI w/Poly security clearance
- Maintains current knowledge of relevant technology as assigned
- Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
On-Site in Annapolis Junction, MD
GDIT is Your Place:401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
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