Customer Experience Strategist

2 weeks ago

Beckley, West Virginia, United States Reltio Full time
About Reltio

Reltio is a leading provider of AI-powered data unification and management capabilities. Our mission is to empower data and analytics leaders with unparalleled business responsiveness.

Job Summary

The Customer Architect will play a critical role in fostering strong customer relationships and maximizing customer experience. This dynamic role combines industry expertise with technical knowledge to ensure customers achieve maximum value from our solutions.

Key Responsibilities
  • Serve as the technical expert on Reltio platform capabilities for customers, ensuring seamless onboarding and long-term customer satisfaction.
  • Work closely with customer engineering, advanced customer engineering, and cross-functional teams to resolve technical issues and drive operational excellence.
  • Stay at the forefront of industry trends and challenges, offering informed and proactive guidance to Reltio's customers.
  • Deliver workshops and advisory services to enhance customer technical understanding, promoting optimal product usage and alignment with Reltio's best practices.
  • Manage customer portfolios of tickets, resolutions, and product enhancement requests.
  • Participate in customer engagement initiatives, including executive business reviews and CSAT/NPS surveys to cultivate strong partnerships.
Requirements
  • Bachelor's degree in computer science engineering or similar field of study.
  • 5+ years of experience working in a technical support capacity.
  • 5+ years of experience supporting enterprise products in a SaaS in a customer-facing role.
  • 3+ years of experience with Public Clouds AWS/GCP/Azure and their services.
  • 3+ years of experience with REST APIs and integration tools.
  • 3+ years of experience with on-premise or cloud MDM solutions.
  • Experience in observability and monitoring tools such as LogDNA, CloudWatch, etc.
Preferred Qualifications
  • Prior experience working with data products within the enterprise space.
  • Prior experience working with Salesforce, Snowflake, GoogleBigQuery, etc.
About the Role

This is an exciting opportunity to join a dynamic team at Reltio and contribute to our mission of excellence. If you share our values and are passionate about customer success, we invite you to apply.

Reltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

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