Customer Service Representative

3 weeks ago


Beckley, West Virginia, United States JOANN Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences, driving sales, and maintaining a high level of productivity and attention to detail.

Key Responsibilities
  • Customer Service: Greet every customer with a smile and use the F.A.S.T. service model to meet their needs. Engage in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.
  • Sales and Merchandising: Process customer transactions at the cutting counter and cash register in an efficient and friendly manner. Stock shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.
  • Team Collaboration: Assist other team members with tasks to ensure that the team exceeds expectations set by store management. Work with store management and other team members on projects in a friendly and professional manner.
Requirements
  • Availability: Part-time status requires availability that meets the needs of the store. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week.
  • Education and Experience: No minimum education requirement. Previous experience in a customer-centric environment is preferred.
Benefits
  • Medical, Dental, and Vision Benefit Plans
  • Company-paid Basic, Optional, and Dependent Life Insurance
  • Long-term Disability and Company-paid Short-term Disability
  • Paid Time Off and Sick Time
  • Tuition Reimbursement
  • Team Member Discount


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