Customer Support Ambassador

5 days ago


Fremont, California, United States Pakio, Inc Full time

Pakio, Inc is seeking a highly skilled Customer Support Representative to join our team. This role plays a critical part in providing outstanding experiences for our customers and expanding our marketing initiatives.

The ideal candidate will be responsible for managing, developing, growing, and maintaining partnerships and relationships within the field of our clients. They will be a key resource for guiding customers through education and decision-making, enlightening potential new customers on our latest products and services.

This position requires exceptional customer service skills, sales, and closing skills, as well as purposeful follow-up abilities. The successful candidate will ensure that customer sales have been completed and all questions have been thoroughly answered.

The Customer Support Representative will maintain constant and consistent follow-up and proactive communication with customers, staying up-to-date with each territory location, community, and client's products. They will also familiarize themselves with the competition, pricing, and frequently asked questions or concerns for potential new leads.

Key Responsibilities:

  • Maintain a positive attitude and a desire to be successful
  • Aids the team effort in every way possible and acts in the best interest of the company
  • Flexible with schedule and hours within the company
  • Attend and participate in various community-related events/grand openings, training seminars, and other company events as required

Desired Skills, Experience, and Qualifications:

  • 2+ years of related experience in customer service
  • Outstanding interpersonal, verbal, and written communication skills
  • Detail-oriented individual who also can think and plan strategically
  • A self-motivated problem solver with creativity, a strong work ethic, and a high energy level

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, and a comprehensive benefits package. Pakio, Inc is an equal opportunity employer and welcomes applications from diverse candidates.



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