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Patient Service Coordinator
2 months ago
Aligned Orthopedic Partners is a reputable private orthopedic practice seeking an experienced Patient Service Coordinator to join our team. As a key member of our administrative staff, you will play a vital role in ensuring the smooth operation of our clinic.
Key Responsibilities- Manage incoming telephone calls and direct them to the appropriate personnel in a timely and professional manner.
- Accurately document messages and forward them to therapists and staff members.
- Schedule patient appointments, obtain necessary medical and demographic information, and inform patients of our practice's financial policies.
- Explain insurance benefits to patients and direct calls to our billing department as needed.
- Manage the cancellation list, filling open slots whenever possible, and ensure patients sign in upon arrival.
- Generate new patient flowsheets and paperwork, and ensure all required forms are completed and placed in the correct order in the medical record.
- Enter patient information into our computer system, register new patients, and update established patient information as needed.
- Notify therapists or aides of patient readiness and seek assistance when necessary to maintain optimal patient flow.
- Update the printed schedule with add-on or cancelled appointments and notify the billing department of any new patients added.
- Collect co-payments, deductibles, and other payments from patients, document them in our system, and provide receipts.
- Forward cash and checks to our practice administrator for deposit processing.
- Schedule follow-up appointments as necessary and perform tasks associated with opening and closing the office.
- Coordinate administrative supply orders and manage the rescheduling of patients when a therapist's schedule changes.
- Perform basic administrative tasks, including scanning and faxing documentation, and may be required to cover for Physical Therapy Technicians as needed.
- High school graduate or equivalent.
- Excellent written and verbal communication skills.
- Able to multitask and remain calm in a fast-paced environment.
- Proficient in using a multi-line telephone system and our billing computer program.
- Demonstrated keyboard proficiency and working knowledge of medical terminology.
We strive to enrich the lives of our team members and offer a variety of health and wellness benefits, including medical and dental coverage, short-term and long-term disability insurance, a matching 401(k) program, generous paid time off, and a culture that celebrates continuous learning and development.
Aligned Orthopedic Partners is an equal-opportunity employer, committed to building a diverse team that represents a variety of experiences and backgrounds.
