Patient Service Coordinator/Medical Assistant
3 weeks ago
We are seeking a highly skilled Patient Service Coordinator/Medical Assistant to join our team at Johns Hopkins University. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support in our ambulatory clinic environment.
Key Responsibilities- Provide friendly, courteous, and confidential assistance to patients to ensure a positive experience.
- Maintain accurate patient information to facilitate the patient encounter.
- Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out.
- Schedule patients for laboratory tests, medical examinations, and consultations.
- Relay information to patients regarding preparation for laboratory tests and examinations.
- Coordinate visits within the department or between several departments.
- Telephone and interview patients and/or family members to obtain accurate pre-registration information and confirm appointments.
- Print and mail directions, maps, fee schedules, and department-specific information to patients.
- Send medical questionnaire forms to patients to obtain missing information.
- Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas.
- Obtain and/or verify patients' demographic data by phone or in person.
- Confirm appointments by telephone and/or mail.
- Fulfill administrative tasks related to patient care, including registration, billing, and insurance verification.
- Work effectively in a team environment to ensure smooth and efficient patient flow and clinical operation.
- High School diploma or equivalent.
- Certification/registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP).
- Current CPR certification by the American Heart Association or the American Red Cross.
- One year of work experience in customer service.
- Additional education may be substituted for required experience, to the extent permitted by the JHU equivalency formula.
- Experience working in a healthcare setting.
- Knowledge of medical terminology and procedures.
- Ability to work effectively in a fast-paced environment.
Johns Hopkins University offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
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