Patient Service Coordinator/Medical Assistant

3 weeks ago


Washington DC USA, United States Johns Hopkins University Full time
Job Summary

We are seeking a highly skilled Patient Service Coordinator/Medical Assistant to join our team at Johns Hopkins University. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support in our ambulatory clinic environment.

Key Responsibilities
  • Provide friendly, courteous, and confidential assistance to patients to ensure a positive experience.
  • Maintain accurate patient information to facilitate the patient encounter.
  • Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out.
  • Schedule patients for laboratory tests, medical examinations, and consultations.
  • Relay information to patients regarding preparation for laboratory tests and examinations.
  • Coordinate visits within the department or between several departments.
  • Telephone and interview patients and/or family members to obtain accurate pre-registration information and confirm appointments.
  • Print and mail directions, maps, fee schedules, and department-specific information to patients.
  • Send medical questionnaire forms to patients to obtain missing information.
  • Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas.
  • Obtain and/or verify patients' demographic data by phone or in person.
  • Confirm appointments by telephone and/or mail.
  • Fulfill administrative tasks related to patient care, including registration, billing, and insurance verification.
  • Work effectively in a team environment to ensure smooth and efficient patient flow and clinical operation.
Requirements
  • High School diploma or equivalent.
  • Certification/registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP).
  • Current CPR certification by the American Heart Association or the American Red Cross.
  • One year of work experience in customer service.
  • Additional education may be substituted for required experience, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
  • Experience working in a healthcare setting.
  • Knowledge of medical terminology and procedures.
  • Ability to work effectively in a fast-paced environment.
What We Offer

Johns Hopkins University offers a competitive salary and benefits package, as well as opportunities for professional growth and development.



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