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Customer Service Representative
2 months ago
The Customer Advocate is a vital part of Safelite's customer-facing team, responsible for delivering exceptional service and support to our customers. This role requires a high level of organization, energy, and creativity to resolve customer concerns efficiently and effectively.
Key Responsibilities- Welcome and assist in-shop customers, providing timely and professional service to resolve their issues.
- Manage incoming calls, emails, and faxes related to service issues, pricing, warranties, and other customer inquiries.
- Confirm and complete work order information, including insurance verification and additional parts.
- Process administrative tasks such as buyouts, invoices, and credit memos.
- Review orders from the national contact center and manage dealer part orders and special accounts.
- High School Diploma/GED/Equivalent required.
- 1-3 years of experience in telephone operations or business administration.
- Ability to provide world-class customer service in a fast-paced environment.
- Presentation of a professional appearance and adherence to personal protective equipment guidelines.
- Ability to travel up to 10%.
- Competitive weekly base pay starting at $18/hour.
- A benefits package valued at more than $10k, including a 401(k) plan with company matching, medical coverage plans, and paid time off programs.
- Up to $5,250 annually in tuition reimbursement.
- Paid training and all necessary tools and resources for success.
