Insurance Customer Service Representative

1 week ago


Port Saint Lucie, Florida, United States Teleperformance USA Full time
{"title": "Insurance Customer Service Representative", "subtitle": "Join Our Team", "content": "

At Teleperformance USA, we are seeking a highly skilled and motivated Insurance Customer Service Representative to join our team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.

"}, {
"title": "Key Responsibilities",
"subtitle": "",
"content": "

  • Handle and respond to customer inquiries in a timely and professional manner
  • Provide excellent customer service and resolve issues in a timely and professional manner
  • Work with confidential customer information and treat it sensitively
  • Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
  • Appropriately communicate with customers, exercising retention efforts if needed
  • Identify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price plan
  • Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning
"}, {
"title": "Requirements",
"subtitle": "",
"content": "
  • Ability to work remotely in a virtual team environment
  • 6 months Customer service experience preferred
  • Over 18 years of age
  • Ability to type 25 wpm
  • High School Graduate or GED
  • Comfort with desktop computer system
  • Proven oral & written communication skills
  • Logical problem-solving skills
  • Ability to navigate Windows operating systems
  • Organization and work prioritizing skills
  • Possess an active home state Property & Casualty License
"}, {
"title": "Why Join Us",
"subtitle": "",
"content": "

We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

"}

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