Customer Service Representative

3 weeks ago


Port Saint Lucie, Florida, United States Teleperformance USA Full time
Job Summary

Teleperformance USA is seeking a skilled Customer Service Representative to join our team in Port St. Lucie, FL. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and have the opportunity to grow and challenge yourself in a dynamic and fast-paced industry.

Responsibilities

• Field customer inquiries and respond to varying questions, issues, and concerns
• Connect with customers via phone, email, chat, and social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Requirements

• High School Graduate or GED
• Over 18 years of age
• Ability to type 25 wpm
• Strong desktop computer system skills
• Proven oral & written communication skill
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills
• 1 year of Call center Inbound call work required

About Teleperformance USA

Teleperformance USA is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance, and we believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are an Equal Opportunity Employer and welcome applications from diverse candidates.

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