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Outlet Team Leader

1 month ago

Eden Prairie, Minnesota, United States Best Buy Full time

Best Buy Outlet Team Leader Job Summary

The Best Buy Outlet Team Leader is a key member of our sales and customer experience team, responsible for supporting the Outlet Manager with the day-to-day activities of operating an Outlet Center. This role involves supporting operations, merchandising, inventory, sales, and the customer experience, as well as coaching and mentoring the Outlet sales team to provide exceptional customer experiences and business results.

Key Responsibilities:

  • Support Outlet operations that enable the customer and employee experience
  • Assist in driving positive outcomes of key performance indicators in support of store Revenue, Margin, and NOP goals
  • Coach and mentor Outlet team to help create a strong sales culture focused on delivery of customer and financial goals through a team-based approach
  • Assist in leading sales and store business rhythms in the Outlet; in partnership with the Outlet Manager
  • Assist in driving NPS results and sales by interacting directly with customers in multiple capacities

Requirements:

  • 1 year sales or service experience
  • 1 year sales or customer service experience or related field
  • Prior experience with coaching and providing feedback to others
  • Carry/lift/push/pull weight up to 75 lbs with or without reasonable accommodation

Preferred Qualifications:

  • 1 year leadership/supervisory experience (including providing daily work direction, scheduling of tasks, and performance management)
  • 6 months experience selling complete solutions in a retail environment
  • Experience providing sales training and mentorship to other team members
  • Previous experience in asset protection or safety training
  • Previous experience in logistics, transportation, or inventory management
  • Prior experience in account reconciliation/cash handling

Best Buy is an equal opportunity employer.