Retail Sales Associate Keyholder

3 days ago

Montebello California, United States Express Full time
About the Role

Express is seeking a highly skilled Retail Sales Associate Keyholder to join our team. As a key member of our sales floor team, you will be responsible for providing an exceptional customer experience, executing opening and closing procedures, and maintaining a clean and organized sales floor.

Key Responsibilities
  • Perform opening and closing procedures, including balancing registers, preparing deposits, and activating the security system.
  • Process transactions quickly and accurately, reducing customer wait times.
  • Maintain a clean and organized sales floor, checkout, fitting room, and stockroom to ensure a safe and inviting environment for customers.
  • Follow company policies and procedures to ensure the safety of all associates and customers.
  • Assist with product launch changes according to company SOP.
  • Deliver on all aspects of the customer experience model.
  • Positively resolve customer service-related issues as they arise and determine a resolution or escalate further, communicating all issues and resolutions to Store Management.
  • Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
Requirements
  • Education: High School or Equivalent
  • Years of Experience: 0-2 of relevant job experience - minimum 6 months
  • Proficient in use of technology (iPad, registers)
  • Meets defined availability criteria, including nights, weekends, and non-business hours
  • Meets physical requirements
  • Critical Skills & Attributes: Previous retail experience preferred, customer service skills, ability to interact with customers, strong verbal and written communication skills, demonstrated collaborative skills, and ability to work well within a team.
Benefits and Compensation

Express offers a range of benefits to help protect full-time associates' health and long-term financial security, including medical, pharmacy, dental, and vision coverage, 401(k) and Roth 401(k) with Company match, merchandise discount, paid time off, parental leave for new moms and dads, and part-time associates may be eligible to receive paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with Company match.

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