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Receptionist for Hotel Operations
2 months ago
Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? If so, the role of a front desk attendant at our esteemed hotel may be the perfect opportunity for you. In this position, you will be the first point of contact for our guests, managing their reservations and ensuring their stay is nothing short of extraordinary.
Key Responsibilities
- Handle room reservations through various channels, including in-person, online, and phone inquiries, while addressing guests' needs regarding room availability, amenities, pricing, special requests, and loyalty programs.
- Address and resolve customer complaints with professionalism and care.
- Collaborate with housekeeping to guarantee that accommodations are prepared for incoming guests.
Account Management:
Maintain precise records of all guest account details.
- Welcome guests, facilitate check-ins and check-outs, distribute room keys, and securely process payment information.
Qualifications
- Demonstrated customer service aptitude, along with strong interpersonal, organizational, and time management skills.
- Familiarity with Microsoft Office Suite and reservation management software.
- Ability to handle phone communications and manage high-pressure situations effectively.
- High school diploma, GED, or equivalent educational background.
- Preferred experience of at least one year in the hospitality sector or a related field.