Theatre Operations Manager

6 days ago


Fairfax, California, United States Cinema West Full time
Job Summary

Cinema West is seeking a highly skilled and experienced Assistant Manager to join our team. As a key member of our management team, you will be responsible for overseeing the daily operations of our guest services, facility management, and employee coaching and development.

Key Responsibilities
  • Guest Services: Ensure that each guest receives outstanding service by providing a welcoming environment.
  • Facility Management: Perform and supervise duties in all areas, including Concession, Box Office, Kitchen, and Usher.
  • Employee Development: Recommend, train, develop, and assess the performance of floor staff on a regular basis.
  • Inventory Management: Conduct daily inventory counts and cash-out registers at the end of each shift.
  • Cleanliness and Safety: Maintain a clean and orderly theater environment, and watch for safety or security issues.
  • Customer Service: Answer customer questions and resolve complaints in a courteous manner.
Requirements
  • Availability: Available to work evening hours, weekends, and holidays, with regular and consistent attendance.
  • Communication: Ability to communicate effectively with all ages, genders, and personalities, and to converse in and comprehend English.
  • Physical Demands: Ability to stand for extended periods, move quickly to meet peak demand, and occasionally lift and clean food preparation and soft drink equipment.
Competencies
  • Problem Solving/Analysis: Ability to analyze problems and develop effective solutions.
  • Leadership: Ability to lead and motivate a team.
  • Teamwork Oriented: Ability to work collaboratively with others.
  • Customer/Client Focus: Ability to prioritize customer needs and provide excellent service.
  • Initiative: Ability to take initiative and work independently.
  • Time Management: Ability to manage time effectively and prioritize tasks.
  • Communication Proficiency: Ability to communicate effectively with all levels of the organization.
  • Technical Capacity: Ability to use technology to support business operations.
  • Supervisory Responsibility: Ability to supervise and lead a team.
Work Environment

This job operates in a fast-paced movie theater environment, with guests coming and going, and peak rush times. The pace can be fast, but must always be welcoming. We serve others.

Required Education and Experience
  • Education: High school diploma, some college coursework preferred.
  • Theatre Experience: Theatre experience preferred.
  • Customer Service Experience: 1 year customer service experience.
  • Supervisory Experience: 1 year employee supervisory experience.


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