Theatre Operations Manager
6 days ago
Cinema West is seeking a highly skilled and experienced Assistant Manager to join our team. As a key member of our management team, you will be responsible for overseeing the daily operations of our guest services, facility management, and employee coaching and development.
Key Responsibilities- Guest Services: Ensure that each guest receives outstanding service by providing a welcoming environment.
- Facility Management: Perform and supervise duties in all areas, including Concession, Box Office, Kitchen, and Usher.
- Employee Development: Recommend, train, develop, and assess the performance of floor staff on a regular basis.
- Inventory Management: Conduct daily inventory counts and cash-out registers at the end of each shift.
- Cleanliness and Safety: Maintain a clean and orderly theater environment, and watch for safety or security issues.
- Customer Service: Answer customer questions and resolve complaints in a courteous manner.
- Availability: Available to work evening hours, weekends, and holidays, with regular and consistent attendance.
- Communication: Ability to communicate effectively with all ages, genders, and personalities, and to converse in and comprehend English.
- Physical Demands: Ability to stand for extended periods, move quickly to meet peak demand, and occasionally lift and clean food preparation and soft drink equipment.
- Problem Solving/Analysis: Ability to analyze problems and develop effective solutions.
- Leadership: Ability to lead and motivate a team.
- Teamwork Oriented: Ability to work collaboratively with others.
- Customer/Client Focus: Ability to prioritize customer needs and provide excellent service.
- Initiative: Ability to take initiative and work independently.
- Time Management: Ability to manage time effectively and prioritize tasks.
- Communication Proficiency: Ability to communicate effectively with all levels of the organization.
- Technical Capacity: Ability to use technology to support business operations.
- Supervisory Responsibility: Ability to supervise and lead a team.
This job operates in a fast-paced movie theater environment, with guests coming and going, and peak rush times. The pace can be fast, but must always be welcoming. We serve others.
Required Education and Experience- Education: High school diploma, some college coursework preferred.
- Theatre Experience: Theatre experience preferred.
- Customer Service Experience: 1 year customer service experience.
- Supervisory Experience: 1 year employee supervisory experience.
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