Senior Care Scheduling Coordinator

2 weeks ago


Jenkintown, Pennsylvania, United States Visiting Angels of Jenkintown Full time
Position Overview

Visiting Angels is a reputable non-medical home care agency seeking a compassionate, detail-oriented, and efficient individual to fill the role of Client Care Scheduling Manager.

In this position, you will oversee the development and execution of care schedules for our senior clients. Our dedicated caregivers provide essential support to seniors in their residences, and as the Client Care Scheduling Manager, you will ensure the appropriate assignment of caregivers while monitoring their performance.

Key Benefits:

  • Competitive salary based on qualifications and experience
  • Paid Time Off (PTO)
  • Attractive bonus structure, disbursed quarterly
  • Healthcare benefits
  • On-call compensation

Responsibilities:

  • Engage in initial and ongoing meetings with clients and caregivers.
  • Match caregivers to cases based on clients' needs, caregivers' skills, experience, availability, and personality traits.
  • Schedule and document home visits, gathering client feedback on caregiver performance and addressing any issues as necessary.
  • Collaborate with the Wellness Team Supervisor to review and update the Plan of Care in alignment with client preferences and requirements.
  • Assess client and employee satisfaction to effectively address complaints and incidents.
  • Recognize and reward exemplary performance among caregivers.
  • Facilitate disciplinary actions as needed.
  • Maintain positive relationships with clients and referral sources.
  • Fulfill on-call duties during evenings and weekends as directed.
  • Perform additional functions as assigned by management.

Qualifications:

  • Associate Degree in a healthcare-related field with a preference for two years of supervisory experience in senior homecare.
  • Proficiency in Microsoft Office applications, scheduling software, and other relevant healthcare industry tools.
  • Exceptional communication skills and professionalism at all times.
  • Detail-oriented and a strong team player.
  • Ability to multitask, work under pressure, and solve problems effectively.
  • Strong commitment to client service excellence and fostering goodwill with staff, clients, their families, and referral sources.
  • Ability to remain flexible, resilient, and maintain a sense of humor in various situations.
  • Proficient in planning, organizing, prioritizing, delegating, and completing work activities within deadlines while managing interruptions.

Ready to advance your career in home care?

ALL APPLICANTS MUST BE ABLE TO PROVIDE PROOF OF VACCINATION.

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