Client Support Specialist
2 weeks ago
Client Support Specialist - Property & Casualty Insurance
Salary Range: $50,000 - $60,000
Location: Remote
Key Responsibilities:
- Provide timely responses to client inquiries through various communication channels including phone, email, and live chat.
- Handle client concerns and complaints with understanding and professionalism.
- Deliver comprehensive information regarding our Property & Casualty insurance offerings.
- Assist clients with modifications, renewals, and terminations of their policies.
- Accurately process and document client requests within the system.
- Confirm client details and maintain up-to-date records.
- Guide clients through the claims process, ensuring clarity at each stage.
- Collect necessary documentation and information for efficient claim processing.
- Collaborate with the claims department to facilitate swift claim resolutions.
- Identify potential opportunities for up-selling or cross-selling additional insurance solutions.
- Support the sales team by sharing relevant client insights and information.
- Engage in outbound call initiatives to follow up on leads and policy renewals.
- Investigate and resolve client issues promptly.
- Coordinate with internal teams to ensure a high level of client satisfaction.
- Escalate complex matters to senior management when required.
- Stay informed about industry developments and product knowledge.
- Participate in training sessions and team discussions.
- Provide constructive feedback on enhancing client service processes and policies.
- Experience with Property and Casualty insurance products is advantageous.
- Exceptional verbal and written communication skills.
- Strong analytical and conflict-resolution skills.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Familiarity with customer relationship management (CRM) systems.
- Client-focused with a positive demeanor.
- Ability to manage stressful situations with composure.
- Detail-oriented with excellent organizational capabilities.
- Ability to work autonomously and collaboratively within a team.
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