Desktop Support Specialist

6 days ago


Elkhorn, Wisconsin, United States TEKsystems Full time
Desktop Support Technician Job Description

We are seeking a skilled Desktop Support Technician to join our team in Elkhorn, WI. As a key member of our IT team, you will be responsible for providing level 2 technical support for hardware and software issues across the organization.

Key Responsibilities:
  • Troubleshoot complex technical issues escalated from the help desk, including hardware, software, and network problems
  • Install and configure software, PCs, printers, and peripherals
  • Perform routine maintenance to ensure the ongoing support of the desktop environment
  • Utilize a ticketing system to document issues and resolutions
Requirements:
  • Associate's degree or technical diploma in the Information Technology field
  • Minimum 1 year of experience supporting a Microsoft-based environment, including Office 365
  • Strong analytical and problem-solving skills
  • Excellent customer support experience
  • Ability to work fully onsite in Elkhorn, WI
Benefits:
  • Medical, dental, and vision insurance
  • Critical Illness, Accident, and Hospital insurance
  • 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
  • Life Insurance and AD&D for employees and dependents
  • Short and long-term disability insurance
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation, or Sick Leave)

About TEKsystems:

We're a team of 80,000 strong, working with over 6,000 clients across North America, Europe, and Asia. As a leader in Full-Stack Technology Services, Talent Services, and real-world application, we partner with progressive leaders to drive change.

TEKsystems is an Allegis Group company and an equal opportunity employer, committed to diversity and inclusion.



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