Information Technology Specialist

2 weeks ago


Elkhorn, Wisconsin, United States Educated Solutions Corp Full time

Exciting Opportunity for an IT Specialist

Educated Solutions Corp is seeking a dedicated IT Specialist to provide exceptional support for our esteemed client. This role involves working onsite and reporting directly to the IT Operations Manager, focusing on technical tasks related to the installation and maintenance of both new and existing computing devices.

Key Responsibilities:

  • Set up and configure personal computers, printers, monitors, and various mobile computing devices.
  • Provide backup support for the helpdesk analyst as necessary.
  • Diagnose and resolve issues related to equipment, software, and local area network (LAN) connectivity.
  • Conduct troubleshooting for desktop and laptop computing problems, ensuring effective solutions.
  • Assist with network and server upkeep in a multi-protocol setting, collaborating with senior IT specialists and the Network Operations team.
  • Perform routine maintenance and other essential tasks to support the desktop environment.
  • Manage intermediate upgrades for equipment and software.
  • Engage with vendor support services as required.
  • Maintain accurate inventories and updates of equipment and software in relevant databases.
  • Support the upkeep of site documentation.
  • Contribute to the assessment of business challenges and explore new technologies as directed by senior personnel, providing insights regarding the client's equipment and software requirements.
  • Troubleshoot issues with telephone systems, replacing faulty equipment or escalating problems to the appropriate repair services.

Qualifications:

  • Associate's degree or Technical diploma in an Information Technology-related discipline.
  • A minimum of 2 years of professional experience with Microsoft operating systems and Intel-based hardware, or a combination of education and experience.
  • Proficient in various desktop software applications, including word processing, spreadsheets, graphics, and email.
  • Exceptional organizational skills with the ability to handle multiple priorities in a fast-paced environment.
  • Strong interpersonal skills and a commitment to customer support.
  • Excellent analytical and problem-solving abilities.

Certificates, Licenses, and Special Requirements:

  • Valid driver’s license.
  • Proof of minimum auto liability insurance coverage.
  • Must have access to a reliable personal vehicle for daily travel.


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