Information Technology Specialist

2 weeks ago


Elkhorn, Wisconsin, United States Educated Solutions Corp Full time

Overview: Educated Solutions Corp is seeking a dedicated IT Specialist to provide support for our esteemed client. This role involves working closely with the IT Operations Manager and engaging in technical tasks related to the setup and maintenance of desktop and mobile computing systems.

Key Responsibilities:

  • Set up and configure personal computers, printers, monitors, and other related technology.
  • Provide assistance to the helpdesk team as necessary.
  • Diagnose and resolve issues related to hardware, software, and network connectivity.
  • Conduct troubleshooting for client desktops and laptops to ensure optimal performance.
  • Collaborate with senior IT personnel and the Network Operations team for network and server upkeep.
  • Perform routine maintenance and general support tasks to enhance the desktop environment.
  • Execute intermediate upgrades for hardware and software.
  • Engage with vendor support services when required.
  • Maintain accurate inventories of equipment and software in designated databases.
  • Support the upkeep of site documentation.
  • Assist in assessing business challenges and exploring new technological solutions as directed by senior staff, providing valuable insights regarding client needs.
  • Address issues with telephone systems, replacing faulty equipment or coordinating repairs with appropriate agencies.

Qualifications:

  • Associate's degree or Technical diploma in Information Technology or a related field.
  • A minimum of 2 years of relevant experience with Microsoft operating systems and Intel-based hardware, or a combination of education and experience.
  • Proficient in various software applications including word processing, spreadsheets, graphics, and email.
  • Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment.
  • Excellent interpersonal skills and a commitment to customer support.
  • Robust analytical and problem-solving abilities.

Additional Requirements:

  • Valid driver's license.
  • Proof of auto liability insurance coverage.
  • Access to a reliable personal vehicle for daily travel.


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