Front Desk Sales Associate/Manager

5 days ago

Bonita Springs, Florida, United States Scenthound Bonita Springs, FL Full time
Job Title: Front Desk Sales Associate/Manager

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Sales Associate/Manager. As a key member of our team, you will be responsible for selling memberships, providing exceptional customer service, and driving key performance indicators.

Responsibilities:
  • Drive membership sales through health and wellness education
  • Drive key performance indicators average ticket price and rebook ratio through memberships, services, and retail sales
  • Develop membership leads; Follow up with potential members
  • Answer phone calls, schedule customer appointments, manage customer profiles and records
  • Manage cash drawer responsible for daily cash handling
  • Manage customer expectations; Resolve customer concerns; Retain memberships
  • Adhere to Scenthound sanitary and cleaning practices keep the reception area clean and presentable
Requirements:
  • Confidence in selling services and products
  • Ability to connect with customers (both canine and human) and provide outstanding customer service
  • Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
  • Effective communication with team members and dog parents (in person and on the phone)
  • Independently solve problems using Scenthound values and culture as a guide
  • Attention to detail
  • Time-management; Scheduling appointments efficiently
  • Accountability; hold oneself and others to Scenthound standards
About Scenthound:

Scenthound is a revolutionary concept disrupting an outdated industry, focused on the dogs overall health and wellness, not only haircuts. We are a culture-driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs.

NORTH STAR: We enrich the connection between people and their dogs.

VALUES: Dog First. One Pack. Bring Love. Seek Growth. Make A Difference.

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