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Front Desk Sales Representative

2 months ago

Bonita Springs, Florida, United States Scenthound Bonita Springs, FL Full time
Job Title: Front Desk Sales AssociateAbout Scenthound Bonita Springs, FL

Scenthound is a revolutionary dog grooming concept that prioritizes the health and wellness of dogs. Our membership-based business model allows dogs to receive routine maintenance and consistent care.

Job DescriptionKey Responsibilities
  • Drive membership sales through health and wellness education
  • Drive key performance indicators average ticket price and rebook ratio through memberships, services, and retail sales
  • Develop membership leads; Follow up with potential members
  • Answer phone calls, schedule customer appointments, manage customer profiles and records
  • Manage cash drawer responsible for daily cash handling
  • Manage customer expectations; Resolve customer concerns; Retain memberships
  • Adhere to Scenthound sanitary and cleaning practices keep the reception area clean and presentable
Requirements
  • Confidence in selling services and products
  • Ability to connect with customers (both canine and human) and provide outstanding customer service
  • Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
  • Effective communication with team members and dog parents (in person and on the phone)
  • Independently solve problems using Scenthound values and culture as a guide
  • Attention to detail
  • Time-management; Scheduling appointments efficiently
  • Accountability; hold oneself and others to Scenthound standards
What We Offer
  • Competitive hourly base pay, plus tips; sales bonuses
  • Merit-based pay increases
  • Complimentary service membership
  • Direct career growth path to Management positions (Assistant Manager, Manager) and additional options
Why Join Our Team?

We are a culture-driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs.

We are searching for a goal-oriented team member who has a passion for sales and customer service. A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover.