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Front Desk Sales Associate
2 months ago
We are a revolutionary dog grooming concept disrupting an outdated industry, focused on the dog's overall health and wellness, not only haircuts Our membership-based business model allows dogs to receive routine maintenance and consistent care.
Job SummaryWe are seeking a highly motivated and customer-focused Sales & Front Desk Associate to join our team at Scenthound Bonita Springs, FL. As a key member of our team, you will be responsible for selling memberships, providing exceptional customer service, and driving key performance indicators.
Key Responsibilities- Drive membership sales through health and wellness education
- Drive key performance indicators – average ticket price and rebook ratio – through memberships, services, add-ons, and retail sales
- Develop membership leads; Follow up with potential members
- Answer phone calls, schedule customer appointments, manage customer profiles and records
- Manage cash drawer – responsible for daily cash handling
- Manage customer expectations; Resolve customer concerns; Retain memberships
- Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
- Confidence in selling services and products
- Ability to connect with customers (both canine and human) and provide outstanding customer service
- Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
- Effective communication with team members and dog parents (in person and on the phone)
- Independently solve problems using Scenthound values and culture as a guide
- Attention to detail
- Time-management; Scheduling appointments efficiently
- Accountability; hold oneself and others to Scenthound standards
- Competitive hourly base pay, plus tips; sales bonuses
- Merit-based pay increases
- Complimentary service membership
- Direct career growth path to Management positions (Ass. Manager, Manager) and additional options
We are a culture-driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs.
NORTH STAR: We enrich the connection between people and their dogs.
VALUES: Dog First. One Pack. Bring Love. Seek Growth. Make A Difference.
