Front Desk Sales Associate/Manager in Training

7 days ago

Bonita Springs, Florida, United States Scenthound Bonita Springs, FL Full time
Job Summary

We are seeking a highly motivated and customer-focused Sales & Front Desk Associate to join our team at Scenthound Bonita Springs, FL. As a key member of our team, you will be responsible for selling memberships, providing exceptional customer service, and driving key performance indicators.

Key Responsibilities
  • Drive membership sales through health and wellness education
  • Drive key performance indicators average ticket price and rebook ratio through memberships, services, and retail sales
  • Develop membership leads; Follow up with potential members
  • Answer phone calls, schedule customer appointments, manage customer profiles and records
  • Manage cash drawer responsible for daily cash handling
  • Manage customer expectations; Resolve customer concerns; Retain memberships
  • Adhere to Scenthound sanitary and cleaning practices keep the reception area clean and presentable
Requirements
  • Confidence in selling services and products
  • Ability to connect with customers (both canine and human) and provide outstanding customer service
  • Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
  • Effective communication with team members and dog parents (in person and on the phone)
  • Independently solve problems using Scenthound values and culture as a guide
  • Attention to detail
  • Time-management; Scheduling appointments efficiently
  • Accountability; hold oneself and others to Scenthound standards
About Scenthound

Scenthound is a revolutionary concept disrupting an outdated industry, focused on the dogs overall health and wellness, not only haircuts. Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culture-driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs.

NORTH STAR
We enrich the connection between people and their dogs.

VALUES
Dog First. One Pack. Bring Love. Seek Growth. Make A Difference.

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