Member Service Representative
4 days ago
We are seeking a highly skilled and motivated Member Service Representative to join our team at Navy Federal Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities- Analyze and resolve complex member account and loan issues in a timely and professional manner.
- Assist members with submitting loan and credit card applications, providing guidance and support throughout the process.
- Counsel members on Navy Federal's products and services, identifying opportunities to cross-sell and increase product penetration.
- Ensure accurate and efficient handling of cash and other negotiable instruments.
- Perform platform banking functions, including analyzing and resolving member account discrepancies.
- Assist lower-level team members, providing guidance and training as needed.
- Stay up-to-date on federal and other regulations related to financial products and services.
- Ability to work independently and as part of a team, with excellent communication and interpersonal skills.
- Working knowledge of savings and checking products, accounts, and services.
- May be required to participate in specialized training programs, such as Business Services, IRA, MLO, and notary.
- Effective active listening skills, with the ability to accurately respond to member inquiries and account requests.
- Effective organizational, planning, and time management skills, with the ability to prioritize tasks and meet deadlines.
- Effective research, analytical, and problem-solving skills, with the ability to make sound decisions.
- Effective skill building relationships through rapport, trust, diplomacy, and tact.
- Effective skill exercising initiative and using good judgment.
- Effective skill maintaining composure in a high-production and changing environment.
- Effective skill navigating multiple screens and PC applications, with the ability to adapt to new technologies.
- Effective skill performing mathematical calculations and working accurately with numbers.
- Effective verbal and written communication skills.
- Experience in member/customer service, preferably in a call center, retail banking, or financial institution.
- Experience working in a credit union environment.
Navy Federal Credit Union is a hybrid workplace, and we value diversity, equity, and inclusion. We are committed to providing a work environment that is inclusive, respectful, and supportive of all employees. We offer a competitive salary, comprehensive benefits, and opportunities for professional growth and development.
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