Client Relations Specialist
2 weeks ago
Customer Service Teammate
Position Overview
The Customer Service Teammate (CST) is responsible for cultivating relationships with both new and existing clientele, promoting membership options, and enhancing wash services through effective sales techniques. The CST has the potential to earn up to $14.00 per hour through commissions based on monthly pass sales and performance. Providing exceptional customer service is a fundamental expectation for this role.
Physical Requirements
This position requires the ability to lift weights ranging from 25 to 80 pounds regularly, respond promptly to auditory signals, navigate uneven surfaces or confined spaces safely, maintain clear vision to identify hazards, ascend ladders while carrying significant weight, endure extreme weather conditions, and properly utilize personal protective equipment throughout the workday. Prolonged periods of standing or movement are also expected.
Key Responsibilities
- Welcome all customers with a friendly demeanor and a positive attitude.
- Comprehend and communicate the benefits of **GO** Car Wash membership packages and pricing effectively.
- Possess a thorough understanding of the soaps, chemicals, and equipment utilized in the wash process, educating customers on the entire procedure.
- Employ the **GO** sales script consistently during customer interactions.
- Assist customers with vehicle guidance, adhering to **GO** Guide-On protocols at all times.
- Foster genuine connections with customers, enhancing relationships through outstanding service to drive membership sales.
- Proactively engage with customers on-site to ensure exceptional service and provide additional opportunities for membership sales.
- Maintain a clean, organized, and safe wash environment.
- Act as a representative of **GO** Car Wash, embodying the company’s core values daily.
- Perform additional duties as assigned.
Qualifications
A high school diploma or equivalent is preferred. Previous experience in customer service (six months) is advantageous, along with any sales or car wash experience.
Essential Skills
- Ability to work independently while collaborating effectively with a team to achieve shared objectives.
- Dedication to providing an exceptional experience for both teammates and customers, alongside operational excellence.
- Exhibit a positive and enthusiastic attitude consistently.
- Strong work ethic with a focus on driving sales performance.
Benefits and Perks
At **GO** Car Wash, we prioritize your health, happiness, and future. We offer a comprehensive benefits package, including medical and dental coverage, a 401(k) plan, flexible working hours, opportunities for career advancement, incentive programs, and much more.
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