Junior Client Relations Specialist
2 weeks ago
Trustpoint.One is currently seeking a Junior Client Relations Specialist who is detail-oriented, proactive, and collaborative. The Junior Client Relations Specialist will be tasked with effectively managing communications with legal firms and claimants, ensuring a professional approach while conducting thorough reviews of documentation to deliver exceptional customer service and uphold the integrity of claims data through various responsibilities, including data management.
Position Details:
- Full-time role with a structured schedule
- Standard work hours are Monday to Friday, 8:30 AM – 5 PM
- Contract-to-hire opportunity
- Hybrid work model, candidates should reside in the local area
Qualifications:
- A Bachelor's degree or equivalent experience in a legal environment, including a Paralegal Certificate or relevant customer service background.
- Strong verbal and written communication skills, with the ability to draft clear and concise correspondence.
- Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook), with a strong emphasis on Excel capabilities.
- Meticulous attention to detail and accuracy in all tasks.
- Professional demeanor and appearance suitable for a legal setting.
- Ability to handle tasks requiring significant analytical skills.
Key Responsibilities:
- Manage complex communications from legal firms and claimants regarding settlement inquiries, providing timely outreach to address questions.
- Serve as a representative of the firm, ensuring positive interactions through both written and verbal communication.
- Maintain professionalism in all dialogues, whether via email or phone.
- Deliver outstanding customer service by engaging with legal firms and claimants.
- Document interactions in the designated database according to established protocols.
- Review communications and claims to provide necessary information to legal representatives and clients.
- Assess claims submissions for completeness and accuracy of required documentation.
- Analyze financial and medical records, applying complex methodologies to evaluate claims.
- Conduct research to gather relevant information on financial and medical terminology.
- Draft correspondence to communicate decisions regarding benefits.
Note:
All candidates must be capable of working at a computer for extended periods.
Trustpoint.One is committed to providing equal employment opportunities and prohibits discrimination of any kind.
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