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Client Relations Specialist

2 months ago

Richmond, Virginia, United States Universal Energy Solutions Full time

Overview:

Universal Energy Solutions is a distinguished organization in the energy sector, dedicated to offering eco-friendly energy alternatives. We are on the lookout for a committed and customer-focused Client Relations Specialist to become part of our dynamic team. In this role, you will serve as the main contact for our esteemed clients, ensuring their requirements are fulfilled and delivering outstanding service.

At Universal Energy Solutions, we emphasize client satisfaction and aim to provide unparalleled service in the market. As a Client Relations Specialist, your responsibilities will include addressing client inquiries, resolving issues, and supplying information regarding our products and services. Your contribution will be vital in nurturing robust relationships with our clients and advancing our mission of promoting sustainable energy solutions.

Key Responsibilities
  • Address client inquiries and offer insights about products, services, and billing in a sales context.
  • Maintain precise and comprehensive records of client interactions.
  • Work collaboratively with other departments to ensure swift and effective resolution of client concerns.
  • Stay informed about products, services, and industry developments.
  • Comply with company policies and procedures consistently.

Qualifications

  • Previous experience in client service, ideally in a call center or similar setting.
  • Exceptional communication and interpersonal abilities.
  • Strong analytical skills and the capacity to think critically.
  • Ability to manage challenging or upset clients with professionalism and understanding.
  • Familiarity with customer service software and MS Office applications.
  • Knowledge of the energy sector is advantageous.
  • Capability to multitask and thrive in a fast-paced environment.
  • Flexibility to work varied hours, including evenings and weekends.
  • High school diploma or equivalent.
  • Residence in or around the designated area.

Benefits

  • Opportunities for rapid career advancement.
  • Comprehensive professional training in sales.