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Floor Manager NYC

2 months ago

New York, New York, United States PERSONE NYC Full time
About Us

PERSONE NYC is a forward-thinking restaurant group dedicated to delivering an elevated dining experience. We are committed to excellence in food, beverage, and guest service.

Job Title: Floor / Service ManagerJob Summary

We are seeking a passionate and dynamic Floor / Service Manager to join our team. As a key member of our management team, you will be responsible for ensuring smooth day-to-day operations of the dining room, while fostering an exceptional service environment.

Key Responsibilities
  • Oversee floor operations during service, ensuring all guest interactions are seamless and exceed expectations.
  • Lead, train, and mentor service staff, creating a culture of collaboration, professionalism, and excellence.
  • Conduct regular training sessions on service standards, food, and wine knowledge to ensure the team is well-prepared to deliver elevated experiences.
  • Manage staffing levels, scheduling, and floor assignments to ensure smooth and efficient service at all times.
  • Provide feedback and coaching to the team, promoting growth and continuous improvement.
Requirements
  • Minimum of 3 years of experience in a managerial role within a fine dining or upscale restaurant setting.
  • Strong knowledge of wine, with formal training (such as WSET Level 2 or higher) preferred.
  • Exceptional leadership skills with the ability to motivate and manage a diverse team of service professionals.
  • A passion for delivering world-class service and an eye for detail in all aspects of guest interactions.
  • Strong communication skills and the ability to work collaboratively with kitchen, bar, and management teams.
  • Ability to remain calm and composed in a high-pressure environment while managing multiple priorities.
  • A proactive approach to problem-solving and a commitment to upholding the restaurant's values and standards.
Benefits
  • Competitive salary in the range of $75,000 - $90,000 per year, commensurate with experience.
  • Opportunities for growth and career development within a forward-thinking restaurant group.
  • Comprehensive benefits package, including health insurance, paid time off, and employee discounts.
  • Be part of a vibrant and creative team shaping the future of fine dining in NYC.