Account Manager
2 weeks ago
Vitu is a private equity-backed innovative SaaS company providing cutting-edge services to the motor vehicle industry. We are seeking a highly motivated and service-oriented individual to maintain and build professional relationships with our clients.
Responsibilities:- Train dealership personnel on the use of Vitu products and onboard and manage dealership users' access to the Vitu system.
- Meet with dealership management to review processes and procedures pertaining to their DMV paperwork and monitor dealer error rates, active user lists, and dealer licenses to ensure compliance with DMV regulations.
- Maintain a strong business relationship with key dealership personnel and provide Vitu/VITU support via phone, chat, and email as needed.
- Deliver exceptional customer service and support by being responsive and proactive to customer needs and act as a client advocate to suggest improvements to the program on behalf of the client and address client issues and concerns.
- Ensure that the dealership is following DMV EVR procedures and regulations by conducting compliance audits and navigate a dealer DMS to ensure that it is calculating DMV fees properly.
- DMV or dealership title and registration experience is preferred but not required.
- Requires an individual with excellent communication, retention, and training skills, as well as troubleshooting and problem-solving skills.
- Strong writing skills and attention to detail are necessary, and a clean driving record and current State driver license is required.
We are willing to train a candidate that possesses the right set of attributes required to deliver the highest level of customer service. Experience with Reports of Sale and other related DMV documents for both new and used vehicles, DMV accounting and bundle reconciliation, EVR program knowledge (E-filing), and knowledge of DMV regulations pertaining to registration processing are desired but not required.
Able to use various PC programs including Microsoft Word, Excel, and Google Drive, and able to effectively communicate with high-level executives. May have to travel up to 150 miles+ on occasion.
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