Client Relations Specialist
2 weeks ago
Clear Concepts Management is a dynamic customer acquisition firm focused on assisting our clients in broadening their customer reach and driving business growth. We excel in creative outreach techniques and solutions to connect brands with prospective customers. As a Customer Engagement Coordinator, you will be instrumental in establishing and nurturing robust relationships with clients while promoting positive interactions to enhance customer acquisition outcomes.
Key Responsibilities of the Customer Engagement Coordinator:
- Work collaboratively with various teams, including marketing, customer service, and operations, to ensure effective campaign implementation.
- Engage proactively with clients to comprehend their needs, preferences, and challenges.
- Deliver outstanding customer service to clients, addressing inquiries, resolving issues, and ensuring overall satisfaction.
- Support the maintenance of accurate and current sales records, customer databases, and campaign reports for discussion with management and Customer Engagement teams.
- Diagnose issues, propose solutions, and coordinate with internal teams to guarantee prompt resolutions.
- Spot opportunities for upselling and cross-selling additional services that align with the client's objectives.
- Demonstrated experience in customer service, account management, or a related field.
- Exceptional interpersonal, communication, and negotiation skills.
- Strong analytical skills and a solution-focused approach.
- Proficient in utilizing CRM software and other relevant tools.
- Ability to handle multiple tasks, prioritize effectively, and manage time efficiently.
- Flexibility and resilience in a fast-paced and changing environment.
- A commitment to customer satisfaction and a genuine interest in facilitating client success.
This role requires in-person collaboration with various departments within our organization, and we seek candidates who can reliably commute. If selected for the position, the ideal candidate would be available to start shortly after receiving an offer.
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Client Relations Specialist
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