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Convention Services Manager
2 months ago
Hotel Paso Del Norte in El Paso, Texas is seeking a highly skilled Convention Services Manager to join our team.
Job Purpose:
The primary focus of this role is to execute all aspects of event planning, including meetings, reunions, social functions, and catering. The Convention Services Manager will be responsible for coordinating all aspects of catering, collecting deposits, event details, and final counts and payments.
Key Responsibilities:
- Meet and exceed revenue goals by planning, coordinating, and upselling all components of the catering business in a profitable and win-win selling approach.
- Act as a liaison between the hotel and clients to ensure all details of each program are planned, executed, and communicated successfully.
- Create group resumes and banquet event orders outlining all group details, meet distribution deadlines, and adhere to SOPs and on-track criteria.
- Plan and execute all events, including assistance with menu and wine selection, decor, entertainment, audio-visual, and recreational activities.
- Create upselling opportunities for all groups.
- Ensure food and beverage minimums are met or exceeded per group contract and that advance deposits and payments are collected as outlined in each contract.
- Ensure all hotel amenities and upgrades are presented and sold.
- Conduct site planning visits.
- Communicate last-minute changes of all events to hotel staff and ensure operational follow-up is at standards.
- Attend and lead bi-weekly BEO Review meetings to communicate any last-minute changes and overall review of events.
- Meet weekly deadlines and perform other tasks as directed.
Account Service and Management:
- Maintain well-documented, accurate, organized, and up-to-date file management to serve clients and managers in the most expedient, organized, and knowledgeable manner.
- Develop customer profiles and maintain an effective trace system, including trace dates and references, to best meet client needs, resulting in superior account service and increased revenues.
- Develop strong customer relationships through appropriate client communication and the use of professional, courteous, and ethical interpersonal interaction.
- Promptly follow up on all customers, needs, and inquiries in an efficient and expedient manner.
Time Management:
- Focus on revenue-producing activity by maximizing sales opportunities with clients.
- Control expenses on the property's behalf to minimize department and hotel costs.
- Maximize return on all investments.
Professionalism:
- Represent themselves and the hotel with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times.
- Exhibit a positive and involved team attitude to all hotel departments and maintain open communications with all coworkers for the best overall performance of the hotel.
- Present a neat, clean, and business-like appearance at all times.
Education and Experience:
- Minimum of high school diploma or equivalent.
- One year minimum hotel sales or catering experience.
Environment:
- Office environment, weather exposure when making sales calls.
