Service Coordinator II

7 days ago


Spring Lake, Michigan, United States AMERICAN REPAIR MAINTENANCE LLC Full time
Job Description

At American Repair Maintenance LLC, we are seeking a highly skilled Service Coordinator II to join our team.

Job Summary:

The Service Coordinator II plays a critical role in planning and establishing schedules for our contractor partners to meet customer demands and overall company efficiency.

Key Responsibilities:

  • Respond to customer inquiries and refer clients to the proper channels
  • Make special service arrangements as necessary
  • Ensure that appointments of all services provided meet required metrics and service level agreements
  • Contribute to development processes that make service delivery more efficient and organized
  • Manage workflow and distribute accordingly from past and new workflows
  • Assign, dispatch, and track work orders for contractor partners to ensure
  • Ensure fair pricing, vetted information, and complete scopes from our contractor partners
  • Provide administrative support, including answering calls from vendors, correspondence, research via the Internet, and other resources

Requirements:

  • 2+ years in a related field; associate's or bachelor's degree in a related field is preferred
  • Effective communication, including writing, speaking, and interpersonal communication
  • Quick critical thinking and problem-solving abilities
  • Excellent customer service and client relations skills
  • Keen organization and time management skills
  • Collaboration and teamwork abilities
  • Goal-setting skills and self-motivated
  • Ability to work in a fast-paced environment
  • Advanced analysis and data visualization
  • Ability to use computers, software, and other technology for inventory and communication purposes
  • Understanding of the logistics/service delivery, including common obstacles and effective solutions

We offer a competitive salary and a sign-on bonus. If you are a motivated and detail-oriented individual with a passion for service delivery, we encourage you to apply.


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