Service Operations Manager
6 days ago
At American Repair Maintenance LLC, we are seeking a highly skilled Service Operations Manager to lead our Service Delivery Department and Function. This is a fantastic opportunity for a proactive, customer-obsessed leader who wants to deliver the highest level of service in the most timely and efficient manner.
Key Responsibilities:
- Develop and maintain positive relationships with clients to ensure their needs are met
- Oversee the delivery of services to clients and coordinate the efforts of cross-functional teams to ensure timely and efficient service delivery
- Track and monitor service performance, identify areas for improvement, and implement changes as needed
- Manage data collection for analysis of metrics to achieve productivity targets, reduce costs, eliminate errors, and deliver continued excellent service
- Ensure service level agreements are met and services provided meet required quality standards
- Manage budgets for service delivery, ensuring resources are allocated effectively and costs are kept within budget
- Build and maintain high-performing teams and foster a positive working environment
- Continuously evaluate and improve processes to ensure efficient and effective service delivery
Requirements:
- Bachelor's degree in a business-related field or equivalent experience required
- 8+ years of experience leading and managing large teams required
- 5+ years of experience in financial and account reporting required
- Experience in operations, leadership, and logistics strongly preferred
- Strong IT skills, including database development
- Proven customer service, project management, and quality control skills
- Working knowledge of management and/or data software programs, including Tableau, QuickBooks, or other applicable
- Good resource planning skills with attention to detail
- Excellent leadership and customer service skills
- Ability to foster a strong sense of teamwork amongst the Service Delivery Team
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