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Assistant Store Manager
2 months ago
The Assistant Manager is a key member of our store team, responsible for driving sales results, providing exceptional customer service, and overseeing daily store operations. This role requires a strong business acumen, excellent communication skills, and the ability to lead and motivate a team.
Key Responsibilities- Customer Experience: Ensure that every customer interaction is positive and memorable, providing personalized service and exceeding customer expectations.
- Drives Sales: Analyze sales data, identify trends, and implement strategies to drive sales growth and meet or exceed sales targets.
- OMNI Channel Fulfillment: Ensure seamless integration of online and offline channels, providing a consistent customer experience across all touchpoints.
- Store Presentation and Sales Floor Supervision: Maintain a visually appealing store environment, ensuring that merchandise is displayed effectively and the sales floor is well-organized.
- Store & Stockroom Operations: Oversee daily store operations, including opening and closing routines, inventory management, and stockroom organization.
- Staffing, Scheduling, and Payroll Management: Recruit, train, and develop a high-performing team, ensuring that staffing levels meet sales demands and payroll is managed efficiently.
- Training and Development: Provide ongoing training and development opportunities to ensure that team members have the skills and knowledge needed to succeed in their roles.
- Communication: Effectively communicate with team members, customers, and management, ensuring that everyone is informed and aligned with company goals and objectives.
- Asset Protection: Identify and mitigate potential security risks, ensuring that store assets are protected and company policies are enforced.
- Bachelor's degree or equivalent experience: A degree in business, marketing, or a related field, or equivalent experience in a retail or customer-facing role.
- Strong problem-solving skills: Ability to analyze complex problems, identify solutions, and implement effective strategies.
- Inclusion & Diversity Awareness: Commitment to creating an inclusive and diverse work environment, where everyone feels valued and respected.
- Ability to work in a fast-paced environment: Ability to adapt to changing circumstances, prioritize tasks, and manage multiple projects simultaneously.
- Team building skills: Ability to build and maintain strong relationships with team members, customers, and management.
- Self-starter: Proactive approach to problem-solving, with a willingness to take initiative and drive results.
- Strong interpersonal and communication skills: Ability to communicate effectively with diverse groups, including team members, customers, and management.
- Drive to achieve results: Strong motivation to achieve sales targets, meet customer expectations, and drive business growth.
- Adaptability / Flexibility: Ability to adapt to changing circumstances, prioritize tasks, and manage multiple projects simultaneously.
- Multi-Tasking: Ability to handle multiple tasks and responsibilities simultaneously, with a focus on quality and attention to detail.
- Fashion Interest & Knowledge: Passion for fashion, with a strong understanding of current trends and styles.
