Cloud Infrastructure Engineer

1 week ago


Cheyenne, Wyoming, United States The Select Group Full time

CLOUD INFRASTRUCTURE ENGINEER

The Select Group is seeking skilled Cloud Infrastructure Engineers to join our esteemed client in the telecommunications sector. These engineers will play a crucial role within the Wireless Team, focusing on enhancing the cloud engineering framework by addressing support tickets, facilitating virtualization initiatives, and executing deployment strategies. Candidates will be required to work onsite.

QUALIFICATIONS FOR CLOUD INFRASTRUCTURE ENGINEER:

  • Minimum of 2 years of relevant professional experience
  • Proficiency in VMware technologies, including the setup and management of various VMware products across multiple environments
  • Ability to execute scripted processes
  • Familiarity with Linux operating systems
  • Experience in resolving technical support tickets at various levels (T1, T2, T3)

KEY RESPONSIBILITIES:

  • Oversee a significant volume of incidents/tickets that may affect customer wireless networks, potentially managing up to 30 critical tickets monthly alongside numerous less complex issues.
  • Provide prompt responses to high-priority tickets that arise from network outages, prioritizing based on severity.
  • Assist in troubleshooting efforts and ensure thorough documentation of actions taken.
  • Support service restoration at affected sites.
  • Execute scripts and carry out deployments in accordance with established Standard Operating Procedures (SOPs) and Method of Procedures (MOPs).
  • Conduct regular health checks to maintain system integrity.


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