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Pharmacy Operations Manager

2 months ago

Melbourne, Florida, United States United Therapeutics Full time
Pharmacy Operations Manager

United Therapeutics is seeking a highly skilled Pharmacy Operations Manager to join our team. As a key member of our operations team, you will be responsible for managing the day-to-day operations of our pharmacy programs, ensuring patients receive the necessary support to access therapy and maintaining compliance with contracted services.

Key Responsibilities:
  • Manage the day-to-day operational performance of our specialty pharmacy network and embedded patient support programs.
  • Build and maintain strong working relationships with SP partners.
  • Collaborate with trade & distribution, the patient support program, and the FRM team to address non-clinical barriers to accessing therapy.
  • Support Pharmacy Operations management in overseeing work in progress and managing pharmacy escalations.
  • Monitor and drive operational program performance to ensure an optimal patient experience during therapy initiation and continuation.
  • Identify and recommend opportunities for program enhancements and new capabilities.
  • Prepare business review slides and participate in quarterly business reviews.
  • Track and validate pharmacy data to drive continuous improvement in data accuracy.
  • Ensure compliance through regular auditing.
Requirements:
  • H.S. Diploma or General Education Degree (GED) or Associates Degree with 10+ years of relevant experience with patient support programs, trade and distribution, or related functions.
  • Bachelor's Degree with 8+ years of relevant experience with patient support programs, trade and distribution, or related functions.
  • Master's Degree with 6+ years of relevant experience with patient support programs, trade and distribution, or related functions.
  • Experience with patient support/experience programs.
  • Specialty pharmacy/channel operations data exchange and integration experience.
  • Strong communication and interpersonal skills, with the ability to effectively engage with cross-functional teams.
  • Demonstrated ability to contribute strategically to program design and continuous improvement efforts with a focus on leveraging the core competencies of SPs as part of the patient experience.
  • Strong proficiency with Microsoft Office suite.
  • Excellent organizational, project management, and analytical skills to plan, implement, and evaluate pharmacy operations.
  • Ability to travel up to 20%.
Preferred Qualifications:
  • Bachelor's Degree or Master's Degree in business, computer science, life sciences or a related field.
  • 3+ years of relevant experience interacting with specialty pharmacies.
  • Demonstrated ability to consume data and reporting, identify trends, and tell a clear story.
  • Understanding of pharmacy data capabilities/feeds and how they integrate into patient support and FRM processes.
  • Experience with Salesforce or Healthcloud CRM platforms.
  • Experience with Tableau or similar business intelligence tools.
  • Rare disease and/or complex therapy administration experience.

At United Therapeutics, you'll realize quickly that it is not an ordinary place to work. When you join our company, you will learn, grow, contribute, have fun, and be challenged... all while making a difference in the lives of our patients.

Eligible employees may participate in the Company's comprehensive benefits suite of programs, including medical / dental / vision / prescription coverage, employee wellness resources, savings plans (401k and ESPP), paid time off & paid parental leave benefits, disability benefits, and more. For additional information on Company benefits, please visit https://www.unither.com/careers/benefits.

While United Therapeutics does not require vaccination for Covid-19 at this time, we strongly encourage all employees and visitors to remain up to date on vaccinations and boosters to protect one another from illness. Employees working in customer-facing roles must adhere and comply with customers' credentialing guidelines, which may require vaccination against Covid -19, the influenza virus, and other illnesses that could be harmful to healthcare staff and patients.

United Therapeutics Corporation is an Equal Opportunity/Affirmative Action Employer - EOE Minorities / Females / Protected Veterans / Individuals with Disabilities.