Operations Manager

7 days ago

Melbourne, Florida, United States Dassault Aviation Full time
Operations Manager Job Description

Dassault Aviation is seeking a highly skilled Operations Manager to join our team in Melbourne, Florida. As a key member of our maintenance operations team, you will be responsible for developing and implementing strategies to drive customer satisfaction and reduce costs.

Key Responsibilities:
  • Assign projects and personnel to ensure efficient use of resources and meet customer requirements.
  • Monitor costs, expenses, and overtime to maintain compliance with approved budgets.
  • Collaborate with the Quality Department to ensure all assigned work complies with FAA regulations and company policies.
  • Develop and implement plans to meet strategic goals, including on-the-job training and specialized training for technical personnel.
  • Work with the EHS Manager to ensure adequate safety procedures are followed and OSHA and company safety policies are compliant.
  • Recommend new or additional tools and equipment to enhance productivity, reduce costs, and improve safety.
  • Participate in the annual Service Center capital operating budget preparation and manage expenses during the fiscal year.
  • Ensure all company policies and procedures are complied with and take prompt action as needed.
  • Monitor staff performance, complete performance appraisals on time, and ensure consistency and fairness of administration and ratings.
  • Conduct job interviews, designate interviewers in your absence, and hire personnel to fill positions.
  • Manage department goals to meet or exceed customer expectations and assist in resolving customer disputes.
Requirements:
  • Bachelor's degree in business aviation or a related field.
  • 4 years of directly related aviation customer service and operations experience may be substituted for degree.
  • 5 years of aviation experience working directly with Aircraft Maintenance Providers, Operators, or Owners, including 3 years of experience in a supervisory or leadership position.
  • 3 years of actual hands-on Falcon aircraft experience in a Technician, Lead, Crew Chief, or Quality position.
  • Proficient in Microsoft Excel, Word, Outlook, and Aviation CRM.
  • Ability to remain positive and maintain a congenial manner in dynamic, multiple-priority situations.
  • Working knowledge of fundamental business processes and ability to think independently and employ creative problem-solving techniques.
  • Willingness to travel when required and ability to follow production schedules and estimate manpower requirements for completion of job assignments.
  • Proficient in analyzing, resolving work problems, and assisting direct reports with solving work problems.
  • Working knowledge of the Aircraft Maintenance process and ability to prioritize competing demands and work within tight time constraints.
  • Ability to defuse customer issues and concerns while maintaining balance between customer service and budgeted financial performance.
Additional Desired Requirements:
  • Corridor or other maintenance operations software experience.
  • Willingness to work unusual hours on a regular basis.
  • Knowledge of MS Project and Visio.
  • Certified Project Management Certification.
  • Proficient in Siebel.

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