Service Operations Supervisor
2 weeks ago
As a Service Operations Supervisor, you will play a crucial role in overseeing our service team, ensuring exceptional customer experiences and operational efficiency.
Key Benefits:- Performance Bonuses: Enjoy bonuses based on your contributions.
- Company Vehicle: A fully equipped company car for your work-related travel.
- Competitive Compensation: Receive a salary that reflects your expertise.
- Uniforms Provided: Free uniforms to maintain a professional appearance.
- Training Opportunities: Continuous development to enhance your skills.
At RooterMan of Chattanooga, we pride ourselves on being a dynamic and innovative plumbing service provider. Our focus is on teamwork and customer satisfaction, allowing our employees to balance work and personal life effectively.
Perks of Working Here:- Paid Time Off: Enjoy paid holidays and the ability to accrue vacation time.
- Flexible Scheduling: We accommodate midweek appointments to suit your needs.
- Comprehensive Training: New hires receive hands-on training alongside experienced technicians.
- All Tools Provided: We supply all necessary tools and equipment for your role.
- Skill Development: Opportunities to learn and grow within the plumbing industry.
- Supportive Team Environment: Collaborate with a team that values your contributions and celebrates successes.
- Local Business Culture: Work closely with an owner who is actively involved in daily operations.
- Ongoing Mentorship: Benefit from continuous training and career advancement opportunities.
- Dedicated Support: Access to a Technician Support Team for any inquiries.
- Supervise and manage service personnel, including hiring, training, and performance evaluations.
- Achieve monthly revenue targets while managing safety, labor, and material costs.
- Ensure high levels of client satisfaction and enhance our online reputation.
- Lead and mentor team members to foster a productive work environment.
- Oversee the Service Technician Commission Plan to ensure fairness and motivation.
- Meet quarterly sales and profitability objectives as outlined in the annual budget.
- Proven experience in sales and customer service.
- Familiarity with software tools, including Service Titan.
- At least 5 years of experience in residential plumbing service and installation.
- A minimum of 2 years in a management role within the plumbing sector.
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